Privacy Policy
Welcome to Framework (Framework), Committed to Protecting Your Privacy This Privacy Policy describes how Framework (“Framework,” “we,” “our,” or “us”) collects, uses, and discloses your personal information when you access or use our website and associated services (the “Services”). Framework is a technology and administrative services platform. We are not a healthcare provider and do not independently offer clinical care. All medical services accessed through our platform are provided exclusively by independently owned and operated professional corporations or licensed medical groups and their affiliated clinicians (“Professional Entities”) in accordance with applicable state and federal laws. By accessing or using the Services, you acknowledge and consent to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
We collect the following types of information:
Personal Identifiers – name, date of birth, contact info, and demographic details
Health Information – medical history, symptoms, medications, intake form responses
Financial Information – payment details, billing info, and transaction history
Technical Information – IP address, browser type, device ID, and usage data
Communications – messages and support inquiries you send to us
2. HOW WE USE YOUR INFORMATION
We use your data to:
Facilitate coordination with licensed providers
Support operations (e.g., scheduling, prescription shipping, billing)
Improve your user experience
Respond to support requests
Comply with legal and regulatory obligations
Analyze trends and improve platform performance
3. HOW WE SHARE INFORMATION
We may share your information with:
Licensed providers affiliated with the Professional Entities
Pharmacy and fulfillment partners
Technology, analytics, or payment processors
Government or law enforcement as required by law
Successors in a merger, acquisition, or similar transaction
We do not sell or rent your personal information
4. SECURITY MEASURES
We implement industry-standard safeguards to protect your data. However, no system is entirely secure. Please take steps to protect your own information online.
5. YOUR RIGHTS AND CHOICES
Subject to applicable law, you may:
Request access to your data
Request correction or deletion
Object to or restrict certain processing
To exercise your rights, email: contact@yourframework.health
6. MEDICAL DATA AND TELEHEALTH
All healthcare services are delivered by licensed providers affiliated with the Professional Entities. Framework is not involved in clinical decision-making. All health information is handled in accordance with HIPAA and applicable law.
7. CHILDREN’S PRIVACY
Our Services are not intended for anyone under 18. We do not knowingly collect personal data from minors without verified parental consent.
8. STATE-SPECIFIC PRIVACY DISCLOSURES
Additional rights may apply depending on your state. Contact us for more information.
9. CHANGES TO THIS POLICY
We may update this policy. Continued use of our Services confirms your acceptance of any updates.
10. CONTACT US
Framework
Email: contact@yourframework.health
Address: 151 Calle De San Francisco Ste 200 San Juan, Puerto Rico 00901
Hours: Monday to Sunday, 8:00am – 8:00pm (Eastern Time)
This Privacy Policy clarifies that Framework is a technology and administrative platform and that clinical services are delivered solely by independently licensed professional entities. Framework is not a professional corporation and does not provide medical care.
Last Updated: 10/04/2025